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Complaint
Tracker Every business deals with complaints. How you respond to them can make or break your business. Complaint Tracker is an excellent tool for service recovery and risk mitigation by providing a centralized repository for all of your complaints. This allows you to record the complaints in a consistent manner, collect them in a single place and analyze both the type of complaints received and the complaint resolution process. Complaint Tracker is Easy to UseComplaint Tracker has an easy-to-use screen that allows you to easily enter your complaint information. Much of the information is entered from drop-down lists or checkboxes that are filled when you customize the system and or from the last time that you entered similar data. In addition, Complaint Tracker automatically generates and easy-to-ready summary of the complaint as you enter the data. Click on the image below for a larger view of a Complaint Tracker complaint. Complaint Tracker has Powerful Reporting Capabilities
Click on the report image for a larger view of the report.
Complaint Tracker is Customizable for Your OrganizationComplaint Tracker is fully customizable to meet the needs of your organization. You determine the complaint factors that you will measure, the groups of people that may offer complaints, the manner in which complaints reach you organization, and much more. This allows you to use Complaint Tracker to measure and report data that is meaningful to your organization. System RequirementsProcessor: Pentium 75 MHz or higher processor Operating System: Microsoft Windows 95, 98, ME, 2000, XP or Microsoft Windows NT version 4.0 Memory: For Windows 95/98, a minimum of 24 MB of RAM. For Windows NT Workstation version 4.0 or higher, a minimum of 40 MB of RAM. Available Hard Disk Space: 400 MB, plus additional space for the database to grow as data is entered. Disk Drives: CD-ROM drive Monitor: Super VGA or higher resolution monitor (minimum of 800 x 600 resolution. Printer: Any Windows compatible printer CostComplaint Tracker costs $ 495.00 for a one year license for each complaint database (any number of clients can be used, but they must connect to the same database). This license also includes one year of unlimited support and access to the Clients section of the web site. Volume discounts are available for multiple copies. Please contact us at info@cynosure-software.com for more information. You can download a free thirty day demonstration copy of Complaint Tracker
by clicking here{ftp: ctdemo.exe} or by visiting the Downloads section
of our webs
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